Customer experience management (CEM) is quickly becoming a primary focus for companies looking to garner, gain, and keep market share. What many of these organizations are...
Salesforce is once again in the news with yet another acquisition deal. This time, the CRM and cloud giant has purchased Sequence, the user experience design agency that works...
I had reached my Mary Poppins moment – that moment when I knew my work was done and it was time to float off with my umbrella to new adventures.
Eric Berridge, CEO of Bluewolf, an IBM Company, has a new book out called "Customer Obsessed". I could not pass up an opportunity to read a book that looks at how organizations...
8:25
11 Nov 2016
Are sales teams a bridge, or a roadblock on the customer journey? Our experts explain how timing and strategic alignment are key for all to utilise marketing automation as a...
As the year is drawing to an end, in fact, there are fewer than 50 days remaining in 2016, it is about time to formulate the strategies and the budget that will help us marketers...
The global enterprise search market generated revenues of more than $1.47 billion in 2012 and is expected to reach $8.90 billion by 2024, according to a new study by Grand View...
3:20
30 Sep 2016
After buying HP’s customer management software unit earlier this year, OpenText has agreed to acquire Dell’s Enterprise Content Division, including Documentum for $1.62 billion...
9:37
30 Sep 2016
The more channels that emerge for customer engagement, the more omnichannel strategy becomes important, and content is arguably, the heart and soul of every strategy. How does a...
Capgemini, one of the world's largest consulting, technology and outsourcing companies announced that they signed a formal strategic partnership agreement with inQuba, a global...
Episerver has entered into an agreement to acquire Peerius, a provider of intelligent omnichannel personalization in the cloud, in an effort to create a comprehensive digital...
Between 2016 and 2020, U.S. mobile commerce sales are projected to grow nearly 260%, from $79 billion to $284 billion, according to a BI Intelligence report. However, every rose...
Falcon-Software Company, Inc, web content management and e-commerce solutions provider for mid-market and enterprise-level clientele in a variety of business sectors across...
Whether it is a major platform selection and implementation or simply a refresh of an existing design or user interface, garnering the input, buy-in, and/or support of affected...
Lionbridge Technologies, Inc. today announced it has received a patent for its GeoFluent real-time translation solution that allows contact centers to provide consistent...
20:30
29 Jul 2016
Amazon & eBay do not acquire business solely because of the price, it is because they offer a competitive advantage with the best customer experience... which begs the question –...
1:07:35
29 Jul 2016
Watch the full 60-min CMS-Connected Show including 5 News Stories, Featured Topic, Vendor Spotlight and CMS Insider with hosts Tyler Pyburn; Scott Liewr.
2:31
1 Jun 2016
Coveo just rolled out a new Sitecore native search app - Coveo for Sitecore Pro Cloud Edition and a new version of its native, on-premise Sitecore integration, Coveo for Sitecore...
Historically known as portal software, Liferay has tilted into the digital experience market with its new DXP - Digital Experience Platform.
Marketo Inc, a cloud marketing solutions platform provider, announced its next-generation platform architecture Project Orion at the Marketing Nation Summit.
3:03
30 Apr 2016
It's the age of the customer and HP is dumping its customer experience software. Palo Alto based HP struck a deal with Ontario-based OpenText to divest its CX assets for $170...
CMS-Connected participated as a Media Partner at the event and recorded the April episode with a live audience. Our hosts Tyler Pyburn and Scott Liewehr welcomed a panel of well...
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