Eric Berridge, CEO of Bluewolf, an IBM Company, has a new book out called "Customer Obsessed". I could not pass up an opportunity to read a book that looks at how organizations...
The global enterprise search market generated revenues of more than $1.47 billion in 2012 and is expected to reach $8.90 billion by 2024, according to a new study by Grand View...
Capgemini, one of the world's largest consulting, technology and outsourcing companies announced that they signed a formal strategic partnership agreement with inQuba, a global...
Episerver has entered into an agreement to acquire Peerius, a provider of intelligent omnichannel personalization in the cloud, in an effort to create a comprehensive digital...
Between 2016 and 2020, U.S. mobile commerce sales are projected to grow nearly 260%, from $79 billion to $284 billion, according to a BI Intelligence report. However, every rose...
Falcon-Software Company, Inc, web content management and e-commerce solutions provider for mid-market and enterprise-level clientele in a variety of business sectors across...
Lionbridge Technologies, Inc. today announced it has received a patent for its GeoFluent real-time translation solution that allows contact centers to provide consistent...
20:30
29 Jul 2016
Amazon & eBay do not acquire business solely because of the price, it is because they offer a competitive advantage with the best customer experience... which begs the question –...
1:07:35
29 Jul 2016
Watch the full 60-min CMS-Connected Show including 5 News Stories, Featured Topic, Vendor Spotlight and CMS Insider with hosts Tyler Pyburn; Scott Liewr.
2:31
1 Jun 2016
Coveo just rolled out a new Sitecore native search app - Coveo for Sitecore Pro Cloud Edition and a new version of its native, on-premise Sitecore integration, Coveo for Sitecore...
Historically known as portal software, Liferay has tilted into the digital experience market with its new DXP - Digital Experience Platform.
3:03
30 Apr 2016
It's the age of the customer and HP is dumping its customer experience software. Palo Alto based HP struck a deal with Ontario-based OpenText to divest its CX assets for $170...
Stephen R. Covey, educator, author and key note speaker, once said, “Always treat your employees exactly as you want them to treat your customers.”
7:31
1 Apr 2016
In a recent article, Brent Summers, Director of Content Marketing for Segment, stated Customer Experience is quickly becoming the business battleground. Join Stephan and Scott as...
24:43
1 Apr 2016
Is meeting customer expectations a myth? Why are customer expectations rising? Do organizations gauge expectations through the voice-of-the-customer? Catch the conversation with...
8:27
1 Apr 2016
Scott Liewehr will explain how to measure customer experience in a formulaic way and what the role of marketing in customer expectations is. Tune in for the surprising results...
1:12:57
1 Apr 2016
Watch the full 60-min CMS-Connected Show including 5 News Stories, Featured Topic, Vendor Spotlight and CMS Insider with hosts Stephen Saber & Scott Liewehr and special guests...
Content management and language translation software provider SDL PLC has appointed Adolfo Hernandez as CEO. Effective 18th April 2016, Hernandez brings over 25 years of...
5:04
27 Feb 2016
SAP announced plans to unleash a portfolio of SAP Hybris tools that were envisioned to enable in-the-moment customer profiling, digital commerce and community development. Hear...
Alan Pelz-Sharpe, our featured guest from our Dec Show digs a little deeper on the topic and (CX) customer experience.
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