Branding encompasses all aspects of your business operations, including positioning and reputation. By implementing strong small business branding tactics, you stand to develop a...
32% of employees in the U.S. are engaged. The numbers are even more depressing on worldwide where only 13% of employees working for an organization are engaged. Getting inspired...
This article will discuss one specific tool out of the technology stack that powers organizations with integrated sales processes from opportunity, upsell and quote management to...
Thriving in customer engagement that drives sales requires the right technology that can scale and a comprehensive strategy that can meet ever-increasing consumer expectations...
If B2B and B2C marketers want to position themselves to remain with or ahead of the curve over the next 3 to 5 years, they need to look out for a series of emerging tech, new...
Nearly one-third of organizations report that one hour of IT downtime costs them $1 million or more, according to a recent study conducted by San-Francisco based PagerDuty, a...
Customer experience management (CEM) is quickly becoming a primary focus for companies looking to garner, gain, and keep market share. What many of these organizations are...
Salesforce is once again in the news with yet another acquisition deal. This time, the CRM and cloud giant has purchased Sequence, the user experience design agency that works...
I had reached my Mary Poppins moment – that moment when I knew my work was done and it was time to float off with my umbrella to new adventures.
Eric Berridge, CEO of Bluewolf, an IBM Company, has a new book out called "Customer Obsessed". I could not pass up an opportunity to read a book that looks at how organizations...
The global enterprise search market generated revenues of more than $1.47 billion in 2012 and is expected to reach $8.90 billion by 2024, according to a new study by Grand View...
9:37
30 Sep 2016
The more channels that emerge for customer engagement, the more omnichannel strategy becomes important, and content is arguably, the heart and soul of every strategy. How does a...
Capgemini, one of the world's largest consulting, technology and outsourcing companies announced that they signed a formal strategic partnership agreement with inQuba, a global...
Episerver has entered into an agreement to acquire Peerius, a provider of intelligent omnichannel personalization in the cloud, in an effort to create a comprehensive digital...
Whether it is a major platform selection and implementation or simply a refresh of an existing design or user interface, garnering the input, buy-in, and/or support of affected...
Lionbridge Technologies, Inc. today announced it has received a patent for its GeoFluent real-time translation solution that allows contact centers to provide consistent...
7:31
1 Apr 2016
In a recent article, Brent Summers, Director of Content Marketing for Segment, stated Customer Experience is quickly becoming the business battleground. Join Stephan and Scott as...
24:43
1 Apr 2016
Is meeting customer expectations a myth? Why are customer expectations rising? Do organizations gauge expectations through the voice-of-the-customer? Catch the conversation with...
8:27
1 Apr 2016
Scott Liewehr will explain how to measure customer experience in a formulaic way and what the role of marketing in customer expectations is. Tune in for the surprising results...
1:12:57
1 Apr 2016
Watch the full 60-min CMS-Connected Show including 5 News Stories, Featured Topic, Vendor Spotlight and CMS Insider with hosts Stephen Saber & Scott Liewehr and special guests...
Most businesses aim to connect with their audiences on the social media channels. This can be done by engaging your audience – listening and talking to them; and having...
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