Industry Insights

Why is No One Talking About the Employee Journey?

Employee journey mapping is every bit as important as customer journey mapping and needs to be focused on before you can get the customer journey right.  Follow along as our knowledgeable guests; Rachel Butts & Jeff Willinger dive into the topic.

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2/27/2016

SDL’s Plans to Shed Parts of its Suite

Scott Liewehr recently had the chance to speak with SDL’s interim CEO David Clayton, and discussed SDL’s major strategy shift. Find out which units are up for sale and what Scott's take is on SDL’s strategy shift.
4/1/2016

Change in Customer Experience Perception

Scott Liewehr will explain how to measure customer experience in a formulaic way and what the role of marketing in customer expectations is. Tune in for the surprising results from Forrester on their Customer Experience Index.