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Should eCommerce be Driving Your Customer Experience? - Full Show

Watch the full 60-min CMS-Connected Show including 5 News Stories, Featured Topic, Vendor Spotlight and CMS Insider with hosts Tyler Pyburn; Scott Liewr.

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2/27/2016

SDL’s Plans to Shed Parts of its Suite

Scott Liewehr recently had the chance to speak with SDL’s interim CEO David Clayton, and discussed SDL’s major strategy shift. Find out which units are up for sale and what Scott's take is on SDL’s strategy shift.
4/1/2016

Change in Customer Experience Perception

Scott Liewehr will explain how to measure customer experience in a formulaic way and what the role of marketing in customer expectations is. Tune in for the surprising results from Forrester on their Customer Experience Index.
4/1/2016

Customer-Centric Companies Sweat the Details

In a recent article, Brent Summers, Director of Content Marketing for Segment, stated Customer Experience is quickly becoming the business battleground. Join Stephan and Scott as they discuss the hospitality industry and their loyalty programs.