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Digital Transformation…Now a Business Imperative

Tuesday, May 31st 9:30am PT / 12:30pm ET


The inescapable integration of digital technology into virtually everything is arguably the greatest force of change in today’s economy. Across the world, digital innovation is disrupting traditional businesses and giving rise to a sweeping range of new capabilities, products, services, channels and competitors. For most organizations, responding to digital opportunities and threats has become a matter of necessity, not choice. And the response must go well beyond mere lip service. Read More

In The News

Latest Video Segments

Apr 2016 Episode "Why is No One Talking About the Employee Journey?"
Headline News

CrownPeak Merges, Raises $50M & Appoints New CEO

CrownPeak, announced earlier this month that it has merged with UK-based ActiveStandards. The former COO of CrownPeak, Jim Yares, has been appointed as the new CEO of the merged company. Hear what expert analyst, Scott Liewehr has to say.

HP Sells CX Assets to OpenText for $170M

It's the age of the customer and HP is dumping its customer experience software. Palo Alto based HP struck a deal with Ontario-based OpenText to divest its CX assets for $170 million. What OpenText gains is less compelling than what HP loses.

Can Salesforce Overtake SAP?

Salesforce Executive Keith Block told an audience in Boston 2014 that his company would be "passing SAP as the largest enterprise applications company in the world." Two years later, it's clear he was wrong.

Featured Topic

Why is No One Talking About the Employee Journey?

Employee journey mapping is every bit as important as customer journey mapping and needs to be focused on before you can get the customer journey right. Follow along as our knowledgeable guests; Rachel Butts & Jeff Willinger dive into the topic.

CMS Insider

Panama Papers Hack… Are CMS Bugs to Blame?

The Panama Papers breach was the largest data leak in history, with 2.6 terabytes of data, 11.5 million documents, and more than 214,000 shell companies exposed. Hear the inside scoop from our expert industry analyst, Scott Liewehr.

Full Show

Why is No One Talking About the Employee Journey?

Watch the full 60-min CMS-Connected Show recorded LIVE at Intranet Reloaded Boston 2016. Five shocking News Stories, insightful Featured Topic and in-depth CMS Insider with hosts Tyler Pyburn & Scott Liewehr and special guests Rachel Butts & Jeff Willinger.

Mar 2016 Episode "Are Expectations too High for Customer Experience Management"
Headline News

Adobe’s Cloud Gambit Pays Off

It was a gamble when Adobe decided to go all-in for cloud delivery of its products, but it’s paying off in terms of revenue and profit growth. First quarter numbers reported revenue of $1.38 billion, up 25% year-on-year.

Customer-Centric Companies Sweat the Details

In a recent article, Brent Summers, Director of Content Marketing for Segment, stated Customer Experience is quickly becoming the business battleground. Join Stephan and Scott as they discuss the hospitality industry and their loyalty programs.

Vendor Spotlight

Mouseflow Reviewed by Amy Martyn

Amy Martyn from Falcon-Software gives us her vendor review of the analytics platform, Mouseflow. She explains the functionality of their visitor recordings and heatmaps, and what partners and customers are saying about the platform.

CMS Insider

Change in Customer Experience Perception

Scott Liewehr will explain how to measure customer experience in a formulaic way and what the role of marketing in customer expectations is. Tune in for the surprising results from Forrester on their Customer Experience Index.

Feb 2016 Episode "How CMS Vendors Need to Sell Themselves in Today's Marketplace"
CMS Insider

SDL’s Plans to Shed Parts of its Suite

Scott Liewehr recently had the chance to speak with SDL’s interim CEO David Clayton, and discussed SDL’s major strategy shift. Find out which units are up for sale and what Scott's take is on SDL’s strategy shift.

Jan 2016 Episode "What Happened in 2015 & What's Next in 2016"
Headline News

Recap of 2015

Alan Pelz-Sharpe and Butch Stearns discuss the year that was being that it was such a pivotal year in history for the CMS Industry & the Tech Industry as a whole. Alan sums up the year with one word, 'consolidation'.

CMS Insider

CMS Insider - 2016 Predictions

Alan Pelz-Sharpe and Butch Stearns dive into the predictions and trends for the content management industry for 2016. Will we see more e-commerce options, large vendors incorporating more digital marketing features, or CRM starting to dominate?