Knowledge is power, and it provides organizations with a competitive edge and reason to be successful. Technology plays a critical role today in transforming the way organizations work and how they maximize the application of their knowledge. Hence, it is worth taking a deeper dive into how a successful digital transformation for maximizing productivity and improving customer experience actually takes place in an organization.
For a digital-first organization, knowledge centralization has to be the starting point. It then involves adopting or refining a set of digital-ready practices, which will shape employee actions and organizational performance. A future-ready organization needs to be agile, have information governance in place and be AI-ready.