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Voicify & Yext

More than Voice SEO.

Its Conversation Ownership.

 

Ensure Accuracy & Consistency with the Voicify/Yext Connector.

Voicify + Yext Extends the Benefits of Yext to all Conversational Channels, Seemlessly

Voicify + Yext immediately brings real time business information to your customer conversation.

Voicify integrates with Yext to support the various types of content you would use in a conversation with your audiences.

  • Text to speech

  • Audio files

  • Video files

  • Audio snippets

  • Sonic Branding

  • Background & Foreground images

  • Pitch, Loudness, Tone

  • SayAs

  • Device Layouts & Config

  • Hints & Suggestion Chips

  • Conversation Templates

  • and more…

The Knowledge of Yext and the Distribution of Voicify.

Yext customers care deeply about their brand and how customers understand key elements of their services, products and company.

Voicify is a natural extension for brands who are this aware of customer experience and data consistency.  By using Voicify to deploy a voice and/or chat experience in concert with Yext you are able to respect the system of record and build upon it for whichever use cases your business deems appropriate.

Customers decide the device, So we Optimize for All of Them

Numbers Matter. We collect, aggregate and deliver them.

So you can spend your time deriving insights, not managing spreadsheets.

Total Usage

Knowing how the voice app is performing is important to understand adoption. Even with nascent technologies these kinds of metrics are important as a baseline for future knowledge and growth trends.

Service Delineation

Seeing usage by content is certainly helpful, but Virtual Assistants and Chatbots carry with them a brand affinity just like browsers and mobile operating systems. Knowing where the usage lies can help brands determine where further customization and extension is warranted.

What Was Missed

Your Customers are speaking to you. Not metaphorically. We capture the missed intents. The things your audience wants to talk to you about, that you haven’t managed to yet. This data can directly affect the conversational product roadmap and ensure you meet your customers where they are.

Bring Voicify Analytics Into Your Own Tools

The importance of analytics runs across all systems. Perhaps you have a basic dashboard where everything is aggregated. Or maybe you have a complex attribution model that needs Voicify data pumped in. In any case, access to your data is simple through our open API and can be exported or delivered in real time – depending on your business needs.

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Yext & Voicify Announce Partnership and Connector

BOSTON, May 21, 2019 /PRNewswire/ -- Voicify, the leading conversational and voice experience platform, today announced an integration and connector with Yext, the leading digital knowledge management platform.  The integration, which is now available via the Voicify/Yext Integration app listed in the Yext App Directory, enables brands to utilize their Yext data to power customized, branded responses to user inquiries through leading voice assistants like Google Assistant, Amazon Alexa & Microsoft Cortana as well as common chatbots like Facebook Messenger, Twitter, Slack and many others.

"Voicify is excited to support Yext's location information offering and offer Yext's vast customer base immediate distribution through Voicify," said Nick Laidlaw, CTO of Voicify.  He added, "Voice experiences need to be able to pull information quickly and dynamically. The partnership between Voicify and Yext allows customers to initiate a true voice experience to inquiries coming through Google Assistant, Amazon Alexa, Microsoft Cortana and a suite of chatbots, powered by Voicify."

"Voice search is continuing to gain steam as consumers ask more complex questions about businesses via voice assistants. It's vital that organizations control the answers their customers see across all these platforms," added Marc Ferrentino, Chief Strategy Officer of Yext.  "Our partnership with Voicify will help businesses provide custom responses with verified answers in the conversational interfaces we all use every day."

The integration allows Yext users to activate conversational marketing customer experience by leveraging existing Yext content as responses to user inquiries coming through Google Assistant, Amazon Alexa, Microsoft Cortana and a suite of chatbots, powered by Voicify.

ABOUT VOICIFY
Voicify is the market leader in voice experience management software that combines voice optimized content management, cross-platform deployment, and voice-specific customer insights. 

The Voicify Voice Experience Platform™ enables marketers to connect with their customers by creating highly engaging and personalized voice experiences that are automatically deployed to a broad array of voice platforms such as voice assistants (Amazon Alexa, Google Assistant and Microsoft Cortana), chatbots and other services.  The platform enables non-technical users to deploy feature-rich voice applications quickly and efficiently while offering the flexibility of unlimited customization.

Once brands have built and deployed a voice application on the Voicify Platform, brand authors can administer voice content within the Voicify Voice Content Management System™.  The Voice Content Management System™ offers an intuitive interface that allows non-technical personnel to create, modify, and remove content for a voice application.  This allows brands to create and maintain voice experiences that are more dynamic and engaging. 

Voicify was quickly added to the 2019 Martech 5000, an ongoing index of top enterprise marketing technology solutions. To learn more about Voicify or to schedule a demo of the Voicify Experience Management System please visit www.voicify.com.

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