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OpenText Announces Extended ECM for Microsoft Dynamics 365

OpenText, Together With Contesto, Adds to its Integrations With Microsoft

WATERLOO, Ontario, Oct. 29, 2018 /PRNewswire/ -- OpenText™ (NASDAQ: OTEX,TSX: OTEX), a global leader in Enterprise Information Management (EIM), today announced the availability of OpenText Extended ECM Enabler for Microsoft Dynamics 365 for Customer Service. The new solution, developed in partnership with Contesto, integrates OpenText's leading Enterprise Content Management (ECM) portfolio with Dynamics 365 for Customer Service to deliver a complete set of content services to enrich business processes flows, and enable seamless customer engagement.

OpenText Extended ECM Enabler by Contesto for Dynamics 365 for Customer Service enables intelligent and connected enterprises to transform sales, marketing, customer and field service automation by securely and seamlessly integrating content services into business processes.

"A direct relationship between an organization and its customers is vital for a successful business," said Patricia E. Nagle, senior vice president, CMO, OpenText. "Extended ECM allows customer-facing employees to contribute and consume critical business content from directly within the Microsoft Dynamics 365 business applications. Armed with the right information, data and insight, employees can provide a more personalized experience to customers, helping the intelligent and connected enterprise to drive revenue, loyalty and success."

Nagle continued "With these new capabilities and integrations into Microsoft Dynamics 365, OpenText continues to define the future of work and digital business. This latest announcement is evidence of the strength of our ongoing relationship with Microsoft, including the availability of multiple certified OpenText products, and the ability to run all OpenText solutions on Microsoft Azure."

"As an OpenText partner, Contesto designs, builds and implements OpenText solutions to manage and deliver the right information, at the right time. We specialize in delivering content services to digital enterprises. Leveraging the rich capabilities of the OpenText Extended ECM Platform was a natural choice for us," said Christine Brandtzæg, CEO, Contesto AS. "We see a significant opportunity for organizations using Microsoft Dynamics 365 for Customer Service to benefit from information fueled business processes."

The integration of OpenText's ECM solutions with Dynamics 365 for Customer Service enhances business processes - specifically in sales and service scenarios such as lead-to-cash and problem-to-resolution - driving improved productivity, collaboration and customer service. The integration also enables the enterprise to maximize the value and insight from both unstructured content and structured data.

The OpenText Extended ECM Business Workspace is at the center of the integration. It allows customer-facing roles to remain within the Dynamics 365 business application, while simultaneously having access to the full breadth of information and documentation from across the organization needed to provide efficient and outstanding customer service.

OpenText also continues to invest in connecting the digital workplace to the digital business. Customers can now benefit from a tighter integration with Microsoft Teams. OpenText Extended ECM for Microsoft Office 365 allows organizations to augment the repeatable and consistent collaboration of Business Workspaces with the workplace chat, meetings and notes that Teams brings to internal and external stakeholders, 

Additional certified OpenText EIM solutions available on the Azure platform include:
OpenText Content Server; Documentum Content Server; Media Management; Archive Center, Application Governance & Archiving for SharePoint; Extended ECM Platform, Web Site Management and Capture Center.

About OpenText
OpenText, The Information Company™, enables organizations to gain insight through market leading information management solutions, on premises or in the cloud. For more information about OpenText (NASDAQ: OTEX,TSX: OTEX) visit opentext.com.

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OpenText Solutions for Microsoft

Seamlessly integrate your business content with your Microsoft applications

OpenText solutions for Microsoft® help your company gain control over an ever-growing volume of enterprise information by adding the records management and archiving capabilities needed for legal compliance and risk mitigation. Combining the power of the Microsoft platform with a deep understanding of the Enterprise Information Management (EIM) needs of large enterprises, OpenText solutions for Microsoft offers seamless integration without disrupting the productivity of SharePoint®, Outlook®, and Office® users. Industry-specific solutions address the specific industry needs such as legal content management or enterprise asset management.

Microsoft SharePoint/Office 365 products

OpenText Application Governance & Archiving for Microsoft SharePoint provides integrated, end-to-end management of SharePoint sites and documents across an entire enterprise.

OpenText Extended ECM for Microsoft Office 365 builds your digital workplace and improves efficiencies: Connect ERP, CRM and HCM business applications to your Microsoft Office 365 content.

OpenText Capture for Microsoft SharePoint is an easy-to-use scan and capture solution for Microsoft SharePoint. Capture for SharePoint leverages SharePoint as the seamless single point of access to scanned images and documents.

OpenText Web Site Management for Microsoft creates the foundation for publishing company content on the Internet, intranet, or extranet in the required context easily and securely. You can flexibly use documents administered in Microsoft SharePoint in all online media.

OpenText Legal Documents (eDocs) for SharePoint Integration supports business practices, proactive compliance, and information governance needs throughout the matter lifecycle, it enables organizations to capture content created in SharePoint so that it can be centrally managed in accordance with regulatory and business requirements.

OpenText Enterprise Connect is a revolutionary user interface paradigm designed to empower information workers to access and interact with all their business content, applications, and processes directly from familiar desktop environments, including Microsoft Office (Word, Excel, PowerPoint), Adobe Acrobat, Microsoft Visio, Microsoft Project, Windows Explorer, messaging clients like Microsoft Outlook and Lotus Notes, and browser-based interfaces.

OpenText Content Suite Platform, the foundation for OpenText Enterprise Information Management (EIM) offerings, is a comprehensive enterprise content management (ECM) system designed to manage the flow of information from capture through archiving and disposition.

Email solutions for Microsoft Exchange and Exchange Online

OpenText Email Archiving for Microsoft Exchange archives email from Microsoft Exchange servers and Microsoft Exchange Online, optimizing system performance and compliancy. Users can continue to work with email as they always have, retrieving archived messages from Microsoft Outlook with a single click.

OpenText Email Management for Microsoft Exchange combines foundational email archiving with advanced records management capabilities, enabling companies to archive corporate email into a centralized system, and manage that information according to consistent record policies.

OpenText Email Monitoring for Microsoft Exchange enables companies to automatically and transparently capture corporate email communications and store them in a secure, isolated system, supporting ongoing compliance and legal efforts.

File system products

OpenText File System Archiving provides secure, long-term storage of content from file system drives, while ensuring content integrity, avoiding redundancy, reducing storage costs, and providing the ability to apply records management rules to control content lifecycle.

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