Two hot of the press stories about Anodot's AI-powered analytics solution. The first release is about AI-powered analytics will ensure customer satisfaction. The second is about the analytics startup securing $23 Million in funding.
Anodot’s AI-Powered Analytics Ensure Customer Satisfaction and Superior Uptime for LivePerson
Anodot enables leading messaging platform to address hidden business-critical problems caused by misbehaving data metrics
SUNNYVALE, California and RA’ANANA, Israel, January 23, 2018 /PRNewswire/ --
LivePerson, the leading provider of mobile and online messaging business solutions, is leveraging Anodot's AI-powered analytics solution to track massive amounts of business-critical data and metrics in real time. By catching hidden issues and uncovering glitches, Anodot enables LivePerson to avoid downtime so the 18,000 businesses relying on conversational interfaces, such as messaging, can connect with consumers continuously and smoothly.
"We manage an extensive amount of data, so avoiding downtime for our customers is crucial," said Oded Avissar, Director of IaaS Engineering at LivePerson. "Anodot surfaces potential issues in real time, helping LivePerson to continuously deliver on its mission to transform how consumers communicate with brands."
LivePerson generates nearly 2 million metrics every 30 seconds in a global array of data centers. Adding to the complexity, many of LivePerson's metrics are seasonal, meaning they increase and decrease over the course of a day or week. Anodot detects anomalies in this vast amount of streaming data, turning them into valuable business insights and alerting LivePerson to technical issues that correlate with customer data.
Since Anodot is agnostic to data origin or type of data, it tracks metrics coming from a variety of sources, such as bare metal servers, application data, virtual machines and customer behavior.
"With millions of metrics coming in daily, companies don't have the ability to efficiently track vast amounts of customer data without risking the potential of missing essential insights, which leads to damage monetarily and reputationally," said David Drai, CEO and Co-founder of Anodot. "Our machine learning algorithms and data analytics software ensures that LivePerson and our other clients worldwide are alerted to issues in real time and guarantee customer satisfaction."
For more information, read the LivePerson case study.
Anodot illuminates business blind spots with AI-powered analytics, so you will never miss another revenue leak or brand-damaging incident. Its automated machine learning algorithms continuously analyze all your business data, detect the business incidents that matter, and identify why they are happening by correlating across multiple data sources. Anodot customers in fintech, ad-tech, web & mobile apps, and other data-heavy industries use Anodot to drive real business benefits like significant cost savings, increased revenue and upturn in customer satisfaction. The company was founded in 2014, is headquartered in Ra'anana, Israel, and has offices in Silicon Valley. Learn more at: http://www.anodot.com .
LivePerson, Inc. (NASDAQ: LPSN) is the leading provider of mobile and online messaging business solutions, enabling a meaningful connection between brands and consumers. LiveEngage, the Company's enterprise-class, cloud-based platform, empowers consumers to stop wasting time on hold with 1-800 numbers and, instead, message their favorite brands just as they do with friends and family. More than 18,000 businesses, including Citibank, HSBC, EE, IBM, L'Oréal, PNC, and The Home Depot, rely on the unparalleled intelligence, security, and scalability of LiveEngage to reduce costs, increase lifetime value, and create meaningful connections with consumers. For more information, please visit http://www.liveperson.com. To view other global press releases about LivePerson, please visit pr.liveperson.com.
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Buiness Analytics Company Anodot Raises $23 Million
Israel-based Anodot uses AI technology to track the performance of retail, internet and mobile clients such as Microsoft, Waze, and Lyft
Israeli business analytics startup Anodot Ltd. announced on Tuesday a $23 million Series B investment led by Luxemburg-based venture capital firm Redline Capital Managementת with participation from existing investors Aleph Venture Capital and Disruptive Technologies Venture Capital.
Anodot develops and provides business analytics services to ecommerce, retail, internet and mobile clients, including companies such as Microsoft, Foursquare, Lyft, Wix, and Waze.
Anodot was co-founded in 2014 by David Drai, who previously co-founded content delivery network Cotendo Inc., bought in 2012 by Akamai Technologies Inc. for over $250 million. Anodot’s other founders are Ira Cohen, former Chief Data Scientist at HP, and Shay Lang. The company employs 45 people in its offices in Silicon Valley and in Ra’anana, 13 miles north-east of Tel Aviv.
“Traditional business intelligence focuses on dashboards and other tools that analyze historical data, focusing on specific portions of data and addressing pre-defined queries,” Benno Jering, principal at Redline Capital, said in a statement. “Anodot addresses a completely different need by surfacing the issues you wouldn’t know to ask about, across constantly changing massive amounts of data.”
“In the three years since Anodot was founded, we have already created a metric analytics platform that tracks, visualizes, detects and alerts over 2000 users about issues and insights affecting their businesses,” Anodot co-founder David Drai told Calcalist in an emailed response. “Anodot automatically finds (digital) "blind spots" using artificial intelligence - we look at all the company's data, all the time, and we know how it's supposed to behave, so we can raise the alarm if something starts behaving strangely.”
In a statement, Anodot said it will use the funds to open offices in London and Asia-Pacific, grow its U.S. team, and increase its sales and marketing investment.
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