Digital Clarity Group Releases Guide to Service Providers Report
On Monday, August 12, Digital Clarity Group (DCG) will release their inaugural Guide covering over 40 North American service providers in the WEM/CEM category.
From thier website: http://www.digitalclaritygroup.com/blog/announcing-wcm-and-cem-service-providers-rpt/
We will release the first extensive guide to North American service providers for WCM/CEM on Monday, August 12th. This 270+ page report provides detailed profiles of more than 40 service providers, ranging in size from 15 to 60,000 employees. The Guide highlights the WCM partnerships and expertise of the North American service providers within the context of their evolving support for CEM. Informed by 100s of hours of research, detailed surveys, and interviews with service providers and their clients, it aims to assist companies with the evaluation and selection of service provider partners.
Watch below as Scott Liewehr announces the report on CMS Connected:
Don't miss the launch of their industry first CEM/WEM Service Provider Guide by vising their contact page here: http://info.digitalclaritygroup.com/dcg-service-provider-report
From the Report:
“The forces of digital disruption have empowered consumers and created a growing demand for rich, engaging, and consistent experiences across multiple channels and touchpoints. Customer experience management (CEM) designates an evolving set of practices, technologies, partnerships, and business values that, taken together, enable organizations to orchestrate, offer, and optimize consistently superior customer experiences. Mastering CEM is an imperative because the quality of the experiences you offer and support will increasingly determine the fate of your company."
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