Understanding the API Economy and Its Role in Ecommerce
The ecommerce industry has transformed over the last two decades as digital advancements have changed how people behave, including how they shop. The rise of software as a service (SaaS), cloud, mobile, big data, the Internet of Things (IoT), social media, and other technologies have changed customers’ expectations.
In our always-on, buy anything anywhere world, customers want their shopping experiences to be personalized, dynamic, and convenient.
As a result, many businesses are trying to reinvent themselves to keep pace with their competitors. Success in a fast-paced economy depends on continually adapting and innovating.
Companies have to move quickly to keep up; there’s no time for disjointed technologies and old systems that don’t serve the customer-obsessed mentality needed to thrive in the digital age.
Speed is one of the most important factors for determining a company’s success. It’s crucial for updating technologies and processes, bringing new products to market, expanding into new markets, and establishing strategic partnerships faster than the competition. However, as new technologies, digital features, and customer expectations converge, speed is proving to be a challenge for businesses.
The answer for many businesses—especially those competing for ecommerce dominance in their industries—lies in the API economy. APIs are the building blocks that serve as intermediaries to transfer information between applications. They underpin the apps we use every day.
In this deep dive, let’s explore the API economy, how APIs can impact ecommerce, and how you can leverage ecommerce APIs to grow your business.
APIs and the API Economy
APIs, or application programming interfaces, enable one application (such as your ecommerce platform) to expose services (such as catalog content, order management, pricing information, and customer data) to other applications.
Simply speaking, an API helps systems “talk” to each other. A well-structured API is the glue that connects data together and allows authorized applications or machines to easily access it.
APIs bring a new level of data sharing and connectivity to multiple applications, regardless of their data structures and technology platforms. APIs have proven to be extremely important to enterprises, contributing to their agility, efficiency, innovation, and growth—ultimately affecting their bottom line. According to a recent report from MuleSoft, in 2019, 25% of organizational revenues are generated by APIs according to organizations who leverage them.
These benefits have created the API economy, which can be defined as the way APIs positively impact a company’s profitability.
APIs make it easier for businesses to:
- Integrate and connect people, places, systems, data, and algorithms.
- Share data and information.
- Enable transactions.
- Leverage third-party algorithms.
- Authenticate people and things.
- Develop new products, services, and business models.
- Create new user experiences.
According to Kristin R. Moyer, a vice president and analyst at Gartner, “the API economy is an enabler for turning a business or organization into a platform. Platforms multiply value creation because they enable business ecosystems inside and outside of the enterprise to consummate matches among users and facilitate the creation and/or exchange of goods, services, and social currency so that all participants are able to capture value.”
Most businesses find that the API economy is an excellent way to create new capabilities, features, services, and experiences to delight customers and drive revenue.
As such, APIs continue to be a huge factor in many organizations’ business models. As technologies like mobile, IoT, and augmented reality accelerate their growth, the API economy will continue to expand rapidly.
How Ecommerce APIs Can Impact Your Business
Proper data orchestration is the key to smooth enterprise ecommerce implementations and ongoing operations, and APIs help facilitate this process.
They connect your ecommerce platform with numerous back-end and front-end systems, including:
- Enterprise resource planning (ERP).
- Product information management (PIM).
- Customer relationship management (CRM).
- Order management system (OMS).
- Warehouse management system (WMS).
- Point-of-sale (POS).
- Content management system (CMS).
- Digital experience platform (DXP).
Correctly integrating any or all of these systems is critical for your business to be as efficient, agile, and adaptive as possible.
APIs enable businesses to assemble a tech stack that truly fits the needs of their business. An extensible platform means the merchant can integrate with the solutions that best fit their business size and vertical, without being tied down to a one-size-fits-all offering.
The smooth, accurate flow of information related to things like inventory, customer, pricing, and order data can be the difference between increasing revenues or increasing costs. It can also be the deciding factor between developing a loyal customer or losing them to a competitor.
There are two main strategies for approaching ecommerce, and each has an impact on data orchestration and APIs.
1. Commerce-first Model.
With the commerce-first model, your ecommerce platform takes center stage, not only in orchestrating ecommerce functions behind the scenes but in providing the front-end user experience and checkout.
The platform then leverages APIs on the back-end for data orchestration with an ERP, PIM, OMS, or other system.
Businesses who choose this strategy typically use highly extensible SaaS technologies as spokes for the larger business hub.
On a SaaS platform, the number of API calls available is critical for making sure the platforms and data orchestration function properly, so businesses need to be able to have high or unlimited API call volumes.
All SaaS platforms manage this differently. Be sure to ask your provider or include this in your RFP to the various solutions.
2. Experience-first Model.
The experience-first, or headless commerce, model takes extensibility one step further, decoupling the presentation layer from the ecommerce platform using popular content management systems like WordPress and Drupal.
API connectivity is important to ensure proper data orchestration across the decoupled systems. The focus for this model is to attract customers with excellent content experiences first, and then to drive them to a more traditional ecommerce experience.
Headless ecommerce platforms allow you to take advantage of the API economy to use best-of-breed applications at the presentation layer to solve your specific business challenges. Accessing APIs to complete a digital ecosystem enables companies to go to market at a lower cost and focus on their core capabilities.
Using APIs on Different Platforms
It’s important to note that not all APIs were created equal. In fact, when it comes to speed, efficiency, and cost, there are huge differences depending on whether you’re using an on-premise or cloud solution like Magento or a SaaS solution like BigCommerce.
There are even significant API differences between SaaS solutions like BigCommerce and Shopify Plus.
It’s also worth noting the difference between open APIs and private APIs.
Open APIs just mean that they’re open-source and therefore publicly accessible to web and mobile developers.
Private APIs can only be used by internal developers (or contractors) working within the organization that developed them.
BigCommerce’s open API combines all of the benefits of a SaaS platform—such as being hosted on behalf of businesses, having a lower total cost of ownership, and going to market faster—with the flexibility to create custom integrations and functionality faster and without the additional cost and frustration.
More than 90% of the BigCommerce platform data is exposed to APIs, and server-to-server API functions allow for access to all of the data and business logic of the BigCommerce platform from a remote server. That means you can connect third-party integrations, mobile application, or even a frontend CMS or DXP to create a headless storefront.
Magento doesn’t impose any kind of rate limit on their APIs. Instead, that’s left up to the developer to configure on the server. This can be good because it hands full control to the developer to customize to their needs. However, it can be expensive and complicated to set up. It’s also up to you to limit greedy apps that integrate with your store and require a lot of API calls.
3. Shopify Plus.
Shopify Plus limits businesses to 10 API calls per second, whereas BigCommerce can handle 400+ calls per second and processes updates up to 100 times faster.
Performing an ERP inventory sync of 25,000 products and variants on Shopify Plus would take two hours compared to only 60 seconds on BigCommerce.
Most enterprises ecommerce merchants have huge product catalogs, so having a fast and robust catalog API is paramount. While Shopify Plus caps businesses at 100 SKUs per product and only three options per product, BigCommerce can handle up to 600 SKUs per product with 250 options.
Leverage APIs to Improve the Customer Experience
Consumers want to be able to shop anywhere, anytime, so you need to deliver a consistent customer experience across all commerce channels. API-led commerce can enable you to provide omnichannel shopping that meets your customers’ expectations.
At its core, omnichannel commerce is really about data orchestration. From your ecommerce platform and ERP to your POS and mobile applications, you need to be able to unify data from all of your enterprise systems into a location where it can be analyzed and used. To do that, you need to make the right connections.
Businesses find achieving true omnichannel commerce viability so challenging because it’s very difficult to get all of your systems to talk to one another. However, once you get it right, you will have a much clearer and simpler view of your customers. The insights you gain from this clearer view can help you create better shopping experiences for them.
When it comes to omnichannel, the goal of integrations is to essentially hide all of the complexity of the underlying data and present a simplified view of a customer, a product, and a channel.
You can achieve this with API-led connectivity, which is a way to connect data to applications through a series of modern and reusable APIs that play a specific role in your omnichannel strategy. They unlock data from systems, turn data into processes, or provide an experience. For example you can use APIs to improve customer experience though single sign-on and identity management, selling on marketplaces or multiple storefronts, or creating personalized experiences across different channels.
To better understand how this works, it’s best to view the API-led approach to connectivity by organizing APIs into three types:
Systems APIs: Your core systems, such as your ERP or CRM, typically aren’t easily accessible because their connectivity interfaces are proprietary and complex. System APIs provide a way to bypass this complexity.
Process APIs: These APIs break down data silos, interacting with and shaping data either within a single system or across systems. They don’t depend on the source systems where the data originates or the channels where the data is to be delivered.
Experience APIs: Data is now shared across channels, each of which can access the same data but in a variety of forms. Experience APIs enable data to be reconfigured so that it is more easily used by its audience—all from a common data source instead of having to set up separate point-to-point integrations for each channel.
This API-led strategy unifies your data so you can execute omnichannel commerce more effectively, thereby providing your customers with consistent shopping experiences across channels. It also enables you to leverage APIs to consistently address and manage the changing needs of your business.
12 Ways Your Business Can Use Ecommerce APIs
Most ecommerce platforms provide APIs to make it easy for their applications to connect with other systems. The following twelve ecommerce API examples can boost your site’s performance and functionality while improving the customer experience.
1. Catalog API.
A catalog API helps you create, edit, and manage your product catalog. This API enables you to update thousands of products within minutes and supports integration with other key systems such as point-of-sale, inventory management, and reporting.
2. Login API.
The login API helps you manage customer identities. It allows you to give customers the ability to log in to your ecommerce site on systems they already use such as Amazon, Facebook, and G Suite.
3. Cart API.
The cart API allows you to view, create, and manage customers’ shopping carts. Cart APIs enable you to leverage BigCommerce business logic in your application to handle the heavy lifting of things like calculating appropriate shipping or tax, taking a credit card payment, etc.
4. Checkout API.
The checkout API allows you to fully customize your checkout experience and alter the UX to better appeal to your customer set and increase conversion. The checkout API also allows you to leverage an ecommerce platform’s checkout functionality to build a checkout experience on a remote platform, like a headless storefront or mobile app.
5. Payment API.
The payments API is used for building an external application (like a headless storefront or mobile app checkout) that needs to accept credit card payments. The Payments API lets you programmatically process a payment through your ecommerce platform’s existing payment gateway integrations.
6. Sales tax API.
Sales tax laws vary by country, state and, sometimes, district, so you need to be able to accurately calculate tax at checkout. With a sales tax API, you don’t have to worry about sales tax complexities and you can be sure that customers are charged the right sales tax amount every time.
7. Social proof API.
Social proof in the form of Facebook likes, Twitter comments, and product reviews signal to shoppers that your ecommerce site is trustworthy. You can use a social proof API to stream social media feeds directly to your site and product pages. Social networks like Facebook, Twitter, and Instagram have developer APIs that you can customize and add to your site.
8. Marketing automation API.
A marketing automation API allows you to automatically add customers to an email list and then segment them based on the products they bought, the purchase amount, location, or any other segmentation criteria.
9. Shipping API.
A shipping API enables you to automate processes from the sale through the package being delivered to a customer. A shipping API can allow you to connect a shipping provider (like USPS or FedEX) already programmatically supported by your ecommerce platform or add a integration to a new shipping provider. It can also ease fulfillment by allowing services like ShipStation to pull data to create packing slips and labels.
10. Customers API.
Customers API allows developers to actually extend the customer record with attributes: name value pairs that attach additional data to the customer model. You can build applications that base logic around customer attributes to create personalized experiences and targeted marketing
11. Anti-fraud API.
An anti-fraud API allows you to detect fraudsters before they do any financial damage to your business. This API screens various elements of a transaction, such as proxy, geolocation, email, credit card, etc., and flags orders that are potentially fraudulent.
12. Widgets API.
Enhancing the functionality of your ecommerce site is now easier than ever with APIs. From catalog APIs to cart APIs to shipping APIs and many more, you can improve your ecommerce operations and performance, make your business more efficient, and provide customers with the shopping experiences they desire.
Here is more information about BigCommerce APIs.
Examples of BigCommerce Customers Using APIs
BigCommerce is the most open SaaS platform in the market. Because 90% of the BigCommerce platform is exposed to APIs, it provides businesses many opportunities to customize their site experiences by leveraging APIs.
This audio lifestyle brand uses BigCommerce APIs to connect all aspects of their system and meet their omnichannel business needs.
Mark Hopkins, the Chief Information Officer of Skullcandy, explains the advantages that BigCommerce has provided:
“BigCommerce’s API allows Skullcandy to connect its product information system to capture orders, interface with the credit card companies, calculate tax, and interface all of this information into our ERP system for fulfillment. It was important for us to have a solid API base for dealing with all the connections we have.
We see the BigCommerce platform as a major element of our ecommerce ecosystem, because our consumers come to our website to learn about our products, even though they may purchase on a different platform like Amazon or a retailer site.”
2. Berlin Packaging.
As a B2B business, this leading packaging supplier has some unique needs that differ from B2C businesses.
With the help of BigCommerce partner Americaneagle.com, Berlin Packaging was able to build on BigCommerce APIs to achieve specialized item attributes, custom inputs, and custom shipping and handling capabilities.
Chris Hiller, the General Manager of Berlin Packaging, summed up the advantages of BigCommerce for the business:
“The open API and the use of custom fields makes BigCommerce extremely flexible and the platform can do virtually anything you want it to do.”
3. Firewire Surfboards.
Firewire Surfboards utilizes a truly headless option by connecting WordPress on the frontend to BigCommerce on the backend using the BigCommerce for WordPress plugin. Headless is made possible by APIs that enable the frontend and backend to communicate seamlessly.
By building their presentation layer on WordPress, Firewire Surfboards can create a content-led digital experience for their customers that complements the experience of their physical store.
Chris Grow, the Global Marketing Manager of Firewire Surfboards, explains: “We are providing our customers at Surf Ranch with an elevated ecommerce experience that represents our brand well, and enhances the real world experience at Surf Ranch. We’re so proud of it.
Brick and mortar surf shops are the foundation of our surfing culture. But to expand on that digitally with a headless ecommerce experience like this as the world’s premier surfing destination is something we’re thrilled by.”
In our fast-moving digital world, businesses have to keep up or risk losing market share to competitors.
As you continue to fine-tune your ecommerce strategy, figure out which route you are taking and ask yourself:
- Is your business commerce-first or content-first?
- Do you need presentation layer APIs or only back-office APIs?
- Is your data currently being transferred in near real-time from system to system?
- Do you have a central data hub (like your ERP)? Can it connect to your ecommerce platform?
- Are you building a monolithic system or a more agile spoke and hub system?
The API economy allows you to take advantage of agile marketing and channel expansion opportunities without disrupting your back-office data orchestration and security.
From connecting features that simplify shopping to creating a true omnichannel commerce offering, the API economy can help you streamline your business, build customer loyalty, and increase profitability.
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