Erika Jones & Stephen Medve discuss vendor & digital agency's responsibilities to customers. We also want to hear from you!
Last month, Episerver released its annual global consumer report regarding digital shopping experiences. The 2019 report shows a plateau in digital commerce; meaning that brands...
We are in the age of hyper-connected consumers, and delivering a personalized experience is vital for success. Recently, Sitecore and the Society of Digital Agencies (SoDA...
If omnichannel confuses you, you’re not alone. Nevertheless, it is decidedly worth figuring out. Few other strategies are as intricate in execution, and equally as valuable to a...
Last week, Sitecore announced a global marketing services and technology agreement with IBM iX, a services organization dedicated to creating transformative ideas. To get the...
It’s been a big month for independent customer experience agency Hero Digital. With its roots in Silicon Valley, Hero Digital has experienced the same kind of accelerated growth...
We were very excited to bring back many insightful stories from some of the most innovative and talented members of the Sitecore community directly from the event floor at...
Watch the remainder of our exclusive customer interview’s below that were captured directly from the event floor at Connect 2018 where we discuss the implications in the online...
The time I spent at Sitecore Symposium 2018 was full of many great conversations both on camera and off. More than a few of those conversations were with those on site from...
This year, at Sitecore Symposium 2018, we had the opportunity to sit down with two executives from Hero Digital, Kristine Stebbins, Managing Director and Tony Rems, CTO. In the...
The era for customer loyalty in financial services is over and it’s now time for them to shift their focus to the customer experience. Customer experience is crucial when it...
Last week, Laura and I were very excited to visit one of the largest music capitals in the world, Austin Texas, to attend the 5th annual Acquia Engage 2018 conference where we...
Acquia recently announced a partnership with Elastic Path to bring together the power of open source content management with a headless commerce solution and place it directly in...
An accurate customer journey map guides marketing, sales, and operations. Defining the phases of the customer journey, as well as the desired customer experience at each phase of...
The power of personalization is a power all brands want. Who wouldn’t want to be the one that has the most say in curating your journey through the web and nudging your attention...
Intrigued by the new release of eZ Platform v2.3, I reached out to Product Marketing Manager, Amit Gutin of eZ Systems to dig a bit deeper on what the new release was addressing,...
In episode two of our podcast, Laura and I have decided to shed some light on the many conversations that we have amongst each other in hopes that we can also help clear the air...
Understanding the journey your buyer undertakes every time they make a purchase is critical if you want to maximize your opportunities for sales. No matter what form of marketing...
Lithium just announced last week that they have merged with Spredfast, a digital customer engagement platform for global enterprises. By combining the two platforms, the...
Gartner’s move to offer a methodology gives organizations a leg up but in what way can brands best leverage this information to test their current strategy and gain insight to...
You have only a couple of seconds to make a memorable impact, in today’s digital era, the battle for winning and retaining customers is becoming more complex. Brands are pursuing...
While attending my first ever ProgressNEXT 2018 event was nothing short of exciting, I was able to gain greater insight on Progress Sitefinity by getting a better understanding...
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