Public cloud is one of the biggest challenges in every IT organization. While driving greater scalability, performance, and access for a competitive edge, it also introduces new...
Zendesk today revealed that it has acquired Montreal-based Smooch, the company behind an eponymous business-to-customer messaging platform, for an undisclosed sum.
CMSC Media is proud to share our exclusive interviews with six of the leading digital experience platform (DXP) providers presented in the most recent Forrester Wave Report (Q3...
In response to new information about our 2015 security incident (explained here at the time), we are resetting passwords for approximately 1% of Slack accounts.
This summer's hot app, FaceApp, is facing a wave of criticism related to its use of data collection, storage, and retention following a viral tweet that highlighted various parts...
We all know that personal data is crucial for true customer nurturing. When we harness actionable insights from our customer, we do so with the intent to strengthen our...
Prime Day is far more than a mere sales event. It has morphed into something of a manufactured holiday that has become more and more recognizable with each passing year. To be...
Learn how OCR can streamline document management, enhance travel reimbursements, simplify invoice tracking, and more.
If there was ever a time for integration of services across various digital platforms (touchpoints) by brand and business to better meet customer’s ever-changing needs and...
Salesforce the global leader in CRM, today announced it has completed its acquisition of Tableau Software, bringing together the world’s #1 CRM with the world’s #1 analytics...
It is estimated that there will be 34 billion devices connecting to the Internet by 2020. Of those, 24 billion will be the Internet of Things (IoT)-related. On top of that, an...
In an effort to ramp up their B2B service offerings, Hero Digital announced their acquisition of Bulldog Solutions and will now serve as the “B2B powerhouse” from their location...
Amazon and Alibaba were the first companies to take a huge, hard bite out of the retail sector. Customers were dazzled by the prospect of cheap goods delivered directly to their...
Integrating e-Spirit’s hybrid content management system with Spryker Commerce OS helps companies deliver personalized digital experiences that create competitive advantages.
What is a Digital Experience Platform? A digital experience platform is a next-generation content management system (CMS) that tracks the customer journey of activities...
Our interactions feature six of BloomReach’s biggest partners: Elastic Path, commercetools, Dept Agency, Passage AI, Gorilla Group, and Bynder.
Business operations, for any company, can always be improved. In today’s competitive and fast-moving landscape, effectiveness and efficiency are critical. It can either make you...
The way we reach out to our target market has changed over the years. With most people constantly online, digital marketing has become an important part of our lives. Copywriting...
The gig economy is transforming the way people work, travel and buy products. Some of the companies behind these trends are household names.
In some fascinating ways, B2B and B2C marketing teams are similar to positions on a soccer field. Their marketing teams have different roles and responsibilities, but often...
If you've not given a digital experience platform (DXP) a second thought, then you could be missing out! Here's why...
The Babylon by TELUS Health app transcends typical online health advice by combining artificial intelligence (A.I.) technology with real face-to-face consultations. Learn how AI...
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