Stephen R. Covey, educator, author and key note speaker, once said, “Always treat your employees exactly as you want them to treat your customers.”
7:31
1 Apr 2016
In a recent article, Brent Summers, Director of Content Marketing for Segment, stated Customer Experience is quickly becoming the business battleground. Join Stephan and Scott as...
24:43
1 Apr 2016
Is meeting customer expectations a myth? Why are customer expectations rising? Do organizations gauge expectations through the voice-of-the-customer? Catch the conversation with...
8:27
1 Apr 2016
Scott Liewehr will explain how to measure customer experience in a formulaic way and what the role of marketing in customer expectations is. Tune in for the surprising results...
1:12:57
1 Apr 2016
Watch the full 60-min CMS-Connected Show including 5 News Stories, Featured Topic, Vendor Spotlight and CMS Insider with hosts Stephen Saber & Scott Liewehr and special guests...
Content management and language translation software provider SDL PLC has appointed Adolfo Hernandez as CEO. Effective 18th April 2016, Hernandez brings over 25 years of...
The challenge is not to create more and more content. The real challenge is creating content that can inspire your audience to take action. Once you succeed in this, anything is...
5:04
27 Feb 2016
SAP announced plans to unleash a portfolio of SAP Hybris tools that were envisioned to enable in-the-moment customer profiling, digital commerce and community development. Hear...
Are you tired of guessing what motivates your customers, what type of content would be interesting for them or which areas to invest in moving forward? Then, you might be missing...
Alan Pelz-Sharpe, our featured guest from our Dec Show digs a little deeper on the topic and (CX) customer experience.
Most businesses aim to connect with their audiences on the social media channels. This can be done by engaging your audience – listening and talking to them; and having...
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